Shipping and Returns Policy

AutoPulse Shop: Return and Shipping Policy

Welcome to AutoPulse! We’re committed to ensuring your shopping experience is seamless and satisfying. Below, you’ll find all the details about our shipping and return policies to keep you informed every step of the way.

Shipping Policy

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your confirmation email.
  • Once your order is processed, you’ll receive a tracking number to monitor its journey.

2. Shipping Times

  • Standard Shipping: Estimated delivery within 10-20 business days.
  • Express Shipping (if available): Estimated delivery within 5-10 business days.
  • Please note that delivery times may vary depending on your location and the shipping provider.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your order’s size, weight, and destination.
  • We offer free standard shipping on all orders above $50.

4. International Shipping

  • We ship to most countries worldwide. However, customs and duties may apply depending on your country’s regulations. Customers are responsible for any customs fees incurred.

5. Order Tracking

  • A tracking link will be emailed to you once your order has shipped. For updates, you can visit the shipping carrier’s website or contact our support team for assistance.

6. Delayed or Lost Packages

  • If your package hasn’t arrived within the estimated timeframe, please contact us at support@autopulseonline.shop. We’ll work with the shipping carrier to resolve the issue promptly.

Return Policy

1. Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unused, undamaged, and in their original packaging to qualify for a return.
  • Non-returnable items include:
    • Clearance items or final sale products.
    • Gift cards.

2. Return Process

  • To initiate a return, please contact us at returns@autopulseonline.shop with your order number and reason for return.
  • Once approved, you’ll receive detailed instructions and a return shipping address.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service for returns to ensure the package reaches us safely.

4. Refunds

  • Once we receive and inspect your returned item, we’ll notify you via email.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to a defective product or shipping error.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired product.

Additional Information

1. Damaged or Defective Items

  • If you receive a damaged or defective product, please email support@autopulseonline.shop within 48 hours of delivery with photos of the item and packaging.
  • We will arrange for a replacement or refund at no additional cost to you.

2. Cancellations

  • Orders can be canceled within 24 hours of placement. After this timeframe, cancellations may not be possible if the order has already been processed.

3. Need Assistance?

Thank you for choosing AutoPulse. We’re here to keep your car stylish, safe, and high-performing every mile of the journey!